Board Thread:Shadow Fight 2 Discussion/@comment-69.174.160.122-20180722214904/@comment-25669516-20180725000114

If nobody has replied to you, it is possibly because we do not know the answer. We are just players of the game like you and not technical support.

Unless some other player who has knowledge of how to rectify this replies, I'll suggest you directly write to nekki's support and ask them for step by step instructions to fix your issue. You can reach them by using the "Contact Us" option at the bottom of this page:

Shadow Fight 2 helpshift